Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
~ Donald Porter
Over the years since I’ve opened Trixie Scraps Designs, this one quote has proven to be true, time and again. I’ve done my level best to craft a website that won’t fail you… that you will love visiting because it delivers on its promises. The quality of my products is of utmost importance to me and I sincerely try to ensure they are *perfect* before you ever get a chance to see them. But… as they say, to err is human (and sometimes machine)! Occasionally things pop up and you’ll need help and that’s important to me. Please submit a Help Ticket below to ask for help and give me a chance to make it right – it’d be my pleasure and honor to do so.
Please note, my team and I do our best to answer all Help Tickets within 24-48 business hours. If you don’t hear from us within that timeframe, please feel free to add a reply to your ticket and yell at us… we’d deserve it!
Thank you for the opportunity to provide you with top-notch customer service – I appreciate it!